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ColChiTex Custom Product Terms & Conditions

Last Updated: December 6, 2024

1. Intellectual Property & Licensing
1.1. By submitting any designs, logos, text, images, or other content (“Content”) for production, you represent and warrant that you own all necessary rights, licenses, and permissions for that Content.
1.2. You agree that the Content does not infringe upon, violate, or misappropriate any third-party rights, including copyright, trademark, or other intellectual property rights.
1.3. You assume full responsibility for any claims arising from the use of your submitted Content. You agree to indemnify and hold Colchitex harmless from any claims, damages, liabilities, or costs resulting from your breach of this section.

2. Content Standards
2.1. ColChiTex reserves the right to refuse any Content deemed hateful, defamatory, obscene, offensive, violent, or otherwise objectionable.
2.2. If ColChiTex determines that submitted Content violates these standards, we may, at our discretion, cancel or modify your order and issue any applicable refunds.

3. Proofing & Approval
3.1. Prior to production, ColChiTex may provide a digital proof or mock-up of your custom design. It is your responsibility to review all details, including layout, spelling, and colors.
3.2. Once you approve the proof, the order moves into production. Any changes requested after approval may incur additional fees and/or delays.

4. Color & Material Variations
4.1. Due to variations in screen displays, fabric properties, and printing methods, the colors, placement, and finish of the final product may differ slightly from on-screen proofs. These minor variations are not considered defects.
4.2. ColChiTex uses industry-standard techniques and quality materials. Minor deviations in print alignment, texture, or color are normal and acceptable.

5. Production Times & Delivery
5.1. Estimated production and delivery times are provided as guidelines and are not guaranteed.
5.2. Delays may occur due to supply shortages, shipping carrier issues, or other unforeseen circumstances. ColChiTex is not liable for any indirect or consequential damages resulting from delayed shipments.
5.3. If a significant delay occurs, ColChiTex will notify you and discuss alternate arrangements if possible.

6. Returns, Refunds & Reprints
6.1. Custom products are made to order and are non-returnable and non-refundable.
6.2. If you believe there is a manufacturing defect or an error attributable to ColChiTex (e.g., incorrect design, substantial print flaw), you must contact us within 7 days of delivery with photographic evidence and a description of the issue.
6.3. Upon verification of the defect, ColChiTex may, at our discretion, provide a reprint, replacement, or partial refund.
6.4. Normal wear and tear, minor variations, or customer-provided errors (such as incorrect Content spelling) do not qualify for refunds or reprints.

7. Order Changes & Cancellations
7.1. Cancellations or changes requested before production may be subject to fees based on work already performed (such as design preparation).
7.2. Once production has begun, cancellations are not possible, and no refunds will be issued.

8. Payment Terms
8.1. Payment is due as specified at checkout. For custom orders, full payment may be required upfront to begin production.
8.2. ColChiTex reserves the right to withhold delivery of finished products until payment is fully received.

9. Liability & Indemnification
9.1. Except for cases of willful misconduct or gross negligence, ColChiTex’s liability under these Terms shall be limited to the cost of the product(s) in question.
9.2. In no event will ColChiTex be liable for indirect, incidental, or consequential damages.
9.3. You agree to indemnify, defend, and hold ColChiTex harmless from any claims arising from your breach of these Terms or your use of unauthorized Content.

10. Privacy & Data Use
10.1. Personal information collected during the ordering process is governed by our Privacy Policy.
10.2. By placing an order, you acknowledge and accept the collection, use, and storage of your information as described in our Privacy Policy.

11. Governing Law & Dispute Resolution
11.1. These Terms shall be governed by the laws of [Your State/Province, Country], without regard to its conflict of law principles.
11.2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].

12. Modifications to Terms
12.1. ColChiTex reserves the right to update or modify these Terms at any time. Changes will be effective upon posting to our website.
12.2. Continued use of our services after changes are posted constitutes your acceptance of the new Terms.

Contact Us
If you have any questions or concerns regarding these Terms, please contact us.